Changes to the Telephone Lines
With effect from 1st August, to improve and streamline our service, we are removing the separate enquiries line telephone number so that callers only need to remember and dial one main surgery number 01283 732257. We have consulted with our Patient Participation Group who have supported this development.
When you contact the surgery by telephone after this date you will hear a number of options and you can choose which service you need, i.e. press 1 for appointments, press 2 for enquiries etc. A recorded message will be added to the enquiries telephone number for a short time to let callers know that the number is no longer used. We hope this will be easier all round and will avoid the need for us to re-direct callers who may have called the wrong number.
Please note that telephone calls to and from the surgery are recorded for training and monitoring purposes.