Online Services
To register for our online services you will need a user name and password to be able to log into the website and this must be requested in person at the reception desk. You must provide photographic ID that has your name on (e.g. passport, driving licence). Patients under 16 years old must still provide photographic ID and can be given access via their parent or guardians record. 16 years and above must attend the surgery in person to register. If you do not have any photographic ID, please contact the surgery to discuss alternative forms of ID.
You can also:
View future or past appointments
Cancel appointments
Change your contact details
Request any repeat prescriptions
View your medical record
There is also a SystmOnline app that is available for iPhone and iPad users that can be downloaded for free from the App Store – search for SystmOnline.
To access the appointment system, please click on the Appointments icon at the bottom of the home page or click on any of the links below.
Note: SystmOnline is only available from within the UK. You cannot access SystmOnline from abroad.
If you would like to request to view your full medical records online, please collect a form and information leaflet from our reception desk or download using the links below. If you are not already registered for online services then you will need to register at the surgery and bring one form of photographic ID. Please note that if you already have access to parts of your medical record online you are now able to request access to your full medical record.
Please note that there is a button within SystmOnline to request access to your medical records however we will not be processing any online requests. All requests for access to medical records must be made in writing.
From 1st November 2022, we will be granting access to future entries in our patients' medical records through online record access software (e.g. SystmOnline, NHS app etc.). When you have an appointment in the future, if afterwards you cannot see the consultation notes online, please contact us and we will review this for you.
Online Access Information Leaflet
Online Access Request Form
Quick Patient Guide to Using SystmOnline
11 years and older
Parents are able to access their children's online medical records until they are 11yrs of age. Once a child turns 11yrs the log in details used will automatically be blocked. If you still require access to your child's record you need to contact the surgery and we will book an appointment for you with a GP to assess whether your child is able to give consent. Please ask at Reception for more details if you are affected or think you may be affected in the future.
Help Videos
Please click the links below for some video guides to help you use SystmOnline:
SystmOnline Patient Video Guides - Windows
SystmOnline Patient Video Guides - Apple iPhone/iPad
SystmOnline Patient Video Guides - Android
NHS App
The NHS App provides a simple and secure way for people to access a range of NHS services on their smartphone or tablet.
Use the NHS App to:
- check your symptoms
- find out what to do when you need help urgently
- book and manage appointments at your GP surgery
- order repeat prescriptions
- view your GP medical record securely
- register to be an organ donor
- choose how the NHS uses your data
Go to https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/ for more information.