The State of General Practice
Please take the time to read this leaflet about the state of General Practice at the moment. It helps to explain why you may struggle to get an appointment at the surgery. The leaflet has been written by a GP working in Derbyshire and is supported by the Derby & Derbyshire Local Medical Commitee. The key message in the leaflet is this:
Please know that we are doing our best. We know you’re struggling to get in to see us, but we are not being difficult; we are working as best we can to provide a quality service in a broken system.
The State of General Practice
We are now taking bookings for flu vaccinations at the surgery on the following dates:
Thursday 12.10.17 9.00am – 11.00am
Friday 13.10.17 4.00pm – 6.00pm
Tuesday 17.10.17 3.30pm – 5.30pm
Thursday 19.10.17 8.05am – 10.00am
Tuesday 24.10.17 3.30pm – 5.30pm
Please call us on 01283 732257 to book an appointment if you are in one of the at risk groups or you are aged 65yrs or over. For information about the at risk groups eligible for the flu vaccination, please click the link below:
NHS Choices - Who Should Have the Flu Vaccine?
Improved Access – Hub Appointments
You may have read in the news that GP surgeries across the country are struggling with increased workloads and more frustratingly appointment capacity for patients.
Wellbrook Medical Centre is excited to announce that we are now one of 9 local GP surgeries who are working together to offer additional appointments to our patients.
The additional appointments are now available at our weekday hub 6.30 - 8pm:
Hollybrook Medical Centre
Derby DE23 3TX
Saturday appointments are available between 8.00 - 2pm:
Haven Medical Centre
690 Osmaston Road
Hub appointments are for acute problems and may mean you are treated by a General Practitioner or Nurse Practitioner. We also have capacity to offer dressings for patients on Saturdays at the Haven hub.
Do you know, on average 92 patients failed to attend their booked appointments here at Wellbrook Medical Centre! If you are one of the patients who let us know you couldn’t make your appointment and cancelled it, then we thank you.
This averages out as a loss of 17hrs per month of clinical time, imagine how many more appointments we could offer our patients!
You can cancel your appointment by texting us on 07858 892891, please include your name, date of birth and appointment details. Or you can call us on 01283 732257 or if you have registered to the online services, cancel using this system.
Cost of Missed Appointments
The cost of missing a GP or Nurse appointment directly impacts the services and access your GP surgery is available to offer. Please see our poster below which outlines the very real cost of missed appointments to the Wellbrook Medical Centre:
The NHS provides an amazing service to patients free of charge at the point of care. But how much does it actually cost to provide the service?
Here are a few examples:
5 minute blood test appointment £3.58
15 minute nurse appointment £10.75
GP appointment £36.00
Average prescription cost to the NHS £28.00*
We know that there are times when patients are genuinely not able to attend an appointment. However, the majority of missed appointments could be avoided and if cancelled, could be used by another patient.
Using the costings above, we have looked at the number of missed appointments from April 2016 to March 2017. The total cost of missed appointments for the year is a staggering:
For more information, click here: How much does using your GP surgery cost?
Urgent Requests for Medication
Due an increase in inappropriate requests for ‘urgent’ medication, doctors will only issue prescriptions on an urgent basis where there is a clinical need. Late requests for routine medication will be reviewed by a doctor and only issued urgently when necessary. Prescriptions will be available for collection as follows:
Pick up our latest newsletter in surgery today or click below to open!
Help Guide Available
If you need help navigating our website please use our guide below to help you with the basics:
Changes to Submitting Urine Samples
Please note that we will no longer accept urine samples unless these have been requested by a nurse or doctor. If you think you may be suffering from a urine infection, please contact the surgery and we will arrange for you to speak to a doctor who will request a sample if needed. Changes to guidelines mean that a urine sample is not always needed before prescribing medication.
Welcome to Nurse Danielle Barron
We are delighted to welcome Danielle Barron who joins us as a new Practice Nurse working 4 days per week.
Booking Telephone Consultations
As you may be are aware a routine telephone call back with a doctor can be made by calling the surgery and requesting one. We are currently trialling a new system where you can now book these appointments using the online booking system and this will be available after 4th July. Unfortunately the online system does not show the telephone call backs very clearly and they will also appear when a search for a face to face GP appointment is done. Please be aware that all telephone call backs will show online as only 1 minute long. Please ensure that you are booking the correct appointment online. When making these booking it will say 'Release' for a face to face appointment or 'TELEPHONE CALL BACK' for a telephone appointment. Although a time will be stated on the online system, you can be contacted at any point during the day and even after the surgery has closed. Please ensure the contact telephone numbers we have for you are correct.
Free Wi-Fi NOW AVAILABLE
Free Wi-Fi is now available in the surgery. You can connect using your smartphone, tablet or laptop if they are wi-fi enabled. Please see the posters in the waiting room for information on how to connect.
Surgery closures for training
Please note the surgery will be closed one Wednesday PM every month for staff training purposes, please see our Opening Hours page for dates.
Have you seen our Frequently Ask Questions booklet?
Are you fed up of suffering with a cough, cold, flu or sore throat? To find out what you can do to treat yourself better please click on the following link:
NHS Friends and Family Survey
NHS Midlands and East want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service. Please click on the link to the left to answer two very simple questions.