Guide to self-care
Self-care refers to the actions we take to recognise, treat and manage our own health. It's about doing small things, everyday things for yourself to keep healthly and happy.
Self-care is good for you and for the NHS. We believe it's:
Please click on the link for online advice and general self-care and wellbeing http://nhsstaywellderbyshire.co.uk/
Please see our new Healthy Eating page!
Each week we will add a new recipe and hope you enjoy it and share it with your friends and family.
Book your Flu Appointment today! #supportyoursurgery
Click here for all the details
Patient Safety Questionnaire
Our practice is interested in understanding how we can improve patient safety. As part of this we are asking you to complete an online patient safety questionnaire (survey) that is currently being developed at the Universities of Nottingham and Exeter.
This questionnaire is already available in paper form but the project team are seeking to develop an online version that would be suitable for patients like you. The patient safety questionnaire helps a practice to find out what you, as one of our patients, think about the safety of healthcare in general practice.
If you would like to take part in this survey, please click on the link below:
Patient Safety Survey
Please note that you are free to choose whether or not to fill I the questionnaire and your choice will not affect your health care or legal rights in any way.
We are 'Outstanding'
We are very proud to announce the Care Quality Commission have rated the Wellbrook Medical Centre as 'Outstanding'! Click on the link at the bottom of the page for more information and to read the full report.
Order Your Prescriptions Over the Telephone!
Medicines Order Line – 0115 855 0260
Open 9.30am – 2.30pm Monday - Friday
From 1st September 2018 you no longer be able to request your repeat medication over the counter. The Medicines Order Line has been set up by Derbyshire CCGs and is run by fully trained, experienced staff who will order your repeat medications, advise if you are due a review and have time to answer any queries you may have about your prescriptions. The aim of the order line is to provide you with an additional service allowing you the convenience of ordering medication over the telephone and to reduce the amount of medication waste within the NHS by only ordering the medication that you need. Your prescriptions can then be sent to any pharmacy or collected from the surgery as normal.
This service will offer great benefits for you, the surgery and the NHS as a whole. For more information please click on the leaflet link below. If you have any questions about the Medicines Order Line please contact the surgery and we’ll be happy to answer them.
Medicines Order Line Leaflet
You may also order online via SystmOnline (a username and password is required - please contact the surgery for information or see Online Services) or through your pharmacy. Please note that ordering through a pharmacy is only available for patients who are unable to request medication themselves via the Medicines Order Line or SystmOnline.
The State of General Practice
Please take the time to read this leaflet about the state of General Practice at the moment. It helps to explain why you may struggle to get an appointment at the surgery. The leaflet has been written by a GP working in Derbyshire and is supported by the Derby & Derbyshire Local Medical Commitee. The key message in the leaflet is this:
Please know that we are doing our best. We know you’re struggling to get in to see us, but we are not being difficult; we are working as best we can to provide a quality service in a broken system.
Hub Update: extended access and appointment choices
Do you know that under a pilot scheme funded by NHS England Wellbrook Medical Centre is one of 9 local GP practices who are working together to try new models for improving access and offering additional appointments to our patients.
Hub appointments can be booked by our Reception team on a daily basis and are for acute (recent) problems. You will be treated by a GP or Advanced Nurse Practitioner, who (with your consent) will have access to your full medical records. Some appointments for dressings are also available at the weekend with the Health Care Assistant.
Hub appointments are available as follows:
Weekday hub from 6.30pm - 8.00pm at:
Hollybrook Medical Centre
Derby DE23 3TX
Saturday appointments from 8.00am - 2.00pm at:
Haven Medical Centre
690 Osmaston Road
NEW!! With effect from Sunday 26th November:
Sunday appointments from 9.30am – 12.30pm at:
Wellbrook Medical Centre
The following groups are not suitable for Hub appointments (including those held at Wellbrook):
•Babies under 12 weeks old
•Chronic disease or long-term condition management that requires continuity of care
•Severe mental health problems
•Patients identified with a potentially life-threatening medical condition which requires referral to urgent or emergency care settings
To access their website and for any further information, please click on the following link Derby City South Health Care
Cost of Missed Appointments
The cost of missing a GP or Nurse appointment directly impacts the services and access your GP surgery is available to offer. Please see our poster below which outlines the very real cost of missed appointments to the Wellbrook Medical Centre:
The NHS provides an amazing service to patients free of charge at the point of care. But how much does it actually cost to provide the service?
Here are a few examples:
5 minute blood test appointment £3.58
15 minute nurse appointment £10.75
GP appointment £37.00
Average prescription cost to the NHS £29.20*
We know that there are times when patients are genuinely not able to attend an appointment. However, the majority of missed appointments could be avoided and if cancelled, could be used by another patient.
Using the costings above, we have looked at the number of missed appointments from April 2016 to March 2017. The total cost of missed appointments for the year is a staggering:
For more information, click here: How much does using your GP surgery cost?
Help Guide Available
If you need help navigating our website please use our guide below to help you with the basics:
Changes to Submitting Urine Samples
Please note that we will no longer accept urine samples unless these have been requested by a nurse or doctor. If you think you may be suffering from a urine infection, please contact the surgery and we will arrange for you to speak to a doctor who will request a sample if needed. Changes to guidelines mean that a urine sample is not always needed before prescribing medication.
NHS Friends and Family Survey
NHS Midlands and East want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service. Please click on the link to the left to answer two very simple questions.