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Patient Safety Questionnaire
Our practice is interested in understanding how we can improve patient safety. As part of this we are asking you to complete an online patient safety questionnaire (survey) that is currently being developed at the Universities of Nottingham and Exeter.
This questionnaire is already available in paper form but the project team are seeking to develop an online version that would be suitable for patients like you. The patient safety questionnaire helps a practice to find out what you, as one of our patients, think about the safety of healthcare in general practice.
If you would like to take part in this survey, please click on the link below:
Patient Safety Survey
Please note that you are free to choose whether or not to fill I the questionnaire and your choice will not affect your health care or legal rights in any way.
We are 'Outstanding'
We are very proud to announce the Care Quality Commission have rated the Wellbrook Medical Centre as 'Outstanding'! Click on the link at the bottom of the page for more information and to read the full report.
Order Your Prescriptions Over the Telephone!
Medicines Order Line – 0115 855 0260
Open 9.30am – 2.30pm Monday - Friday
From 1st March 2018 you will be able to request your repeat medication over the telephone. The Medicines Order Line has been set up by Derbyshire CCGs and is run by fully trained, experienced staff who will order your repeat medications, advise if you are due a review and have time to answer any queries you may have about your prescriptions. The aim of the order line is to provide you with an additional service allowing you the convenience of ordering medication over the telephone and to reduce the amount of medication waste within the NHS by only ordering the medication that you need. Your prescriptions can then be sent to any pharmacy or collected from the surgery as normal.
This service will offer great benefits for you, the surgery and the NHS as a whole. All other options of requesting repeat medication will still be available. For more information please click on the leaflet link below. If you have any questions about the Medicines Order Line please contact the surgery and we’ll be happy to answer them.
Medicines Order Line Leaflet
Derbyshire County Council Scams Bulletin
Click the link below for the latest edition of the Derbyshire County Council Scams Awareness Bulletin:
Scams Bulletin - February 2018
The State of General Practice
Please take the time to read this leaflet about the state of General Practice at the moment. It helps to explain why you may struggle to get an appointment at the surgery. The leaflet has been written by a GP working in Derbyshire and is supported by the Derby & Derbyshire Local Medical Commitee. The key message in the leaflet is this:
Please know that we are doing our best. We know you’re struggling to get in to see us, but we are not being difficult; we are working as best we can to provide a quality service in a broken system.
Hub Update: extended access and appointment choices
Do you know that under a pilot scheme funded by NHS England Wellbrook Medical Centre is one of 9 local GP practices who are working together to try new models for improving access and offering additional appointments to our patients.
Hub appointments can be booked by our Reception team on a daily basis and are for acute (recent) problems. You will be treated by a GP or Advanced Nurse Practitioner, who (with your consent) will have access to your full medical records. Some appointments for dressings are also available at the weekend with the Health Care Assistant.
Hub appointments are available as follows:
Weekday hub from 6.30pm - 8.00pm at:
Hollybrook Medical Centre
Derby DE23 3TX
Saturday appointments from 8.00am - 2.00pm at:
Haven Medical Centre
690 Osmaston Road
NEW!! With effect from Sunday 26th November:
Sunday appointments from 9.30am – 12.30pm at:
Wellbrook Medical Centre
The following groups are not suitable for Hub appointments (including those held at Wellbrook):
•Babies under 12 weeks old
•Chronic disease or long-term condition management that requires continuity of care
•Severe mental health problems
•Patients identified with a potentially life-threatening medical condition which requires referral to urgent or emergency care settings
To access their website and for any further information, please click on the following link Derby City South Health Care
Please note that with effect from Sunday 26th November access is required to our car park on Sundays. We are aware that when the gates are closed some people are parking in front of them when Aldi is busy. We ask for your cooperation to ensure that no one parks in this area so that patients, staff and if necessary emergency vehicles can gain access to our car park at all times.
Also please note that our car park is for use by visitors to the Medical Centre, Pharmacy, Dentist and Physiotherapy Unit only and not for access to nearby shops. The gates will be locked at the end of surgery on Sundays, which may be at any time, so please be aware that if you do park for non-surgery access your vehicle could be locked in.
Do you know, on average 92 patients failed to attend their booked appointments here at Wellbrook Medical Centre! If you are one of the patients who let us know you couldn’t make your appointment and cancelled it, then we thank you.
This averages out as a loss of 17hrs per month of clinical time, imagine how many more appointments we could offer our patients!
You can cancel your appointment by texting us on 07858 892891, please include your name, date of birth and appointment details. Or you can call us on 01283 732257 or if you have registered to the online services, cancel using this system.
Cost of Missed Appointments
The cost of missing a GP or Nurse appointment directly impacts the services and access your GP surgery is available to offer. Please see our poster below which outlines the very real cost of missed appointments to the Wellbrook Medical Centre:
The NHS provides an amazing service to patients free of charge at the point of care. But how much does it actually cost to provide the service?
Here are a few examples:
5 minute blood test appointment £3.58
15 minute nurse appointment £10.75
GP appointment £36.00
Average prescription cost to the NHS £28.00*
We know that there are times when patients are genuinely not able to attend an appointment. However, the majority of missed appointments could be avoided and if cancelled, could be used by another patient.
Using the costings above, we have looked at the number of missed appointments from April 2016 to March 2017. The total cost of missed appointments for the year is a staggering:
For more information, click here: How much does using your GP surgery cost?
Urgent Requests for Medication
Due an increase in inappropriate requests for ‘urgent’ medication, doctors will only issue prescriptions on an urgent basis where there is a clinical need. Late requests for routine medication will be reviewed by a doctor and only issued urgently when necessary. Prescriptions will be available for collection as follows:
Pick up our latest newsletter in surgery today or click below to open!
Help Guide Available
If you need help navigating our website please use our guide below to help you with the basics:
Changes to Submitting Urine Samples
Please note that we will no longer accept urine samples unless these have been requested by a nurse or doctor. If you think you may be suffering from a urine infection, please contact the surgery and we will arrange for you to speak to a doctor who will request a sample if needed. Changes to guidelines mean that a urine sample is not always needed before prescribing medication.
Free Wi-Fi NOW AVAILABLE
Free Wi-Fi is now available in the surgery. You can connect using your smartphone, tablet or laptop if they are wi-fi enabled. Please see the posters in the waiting room for information on how to connect.
Are you fed up of suffering with a cough, cold, flu or sore throat? To find out what you can do to treat yourself better please click on the following link:
NHS Friends and Family Survey
NHS Midlands and East want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service. Please click on the link to the left to answer two very simple questions.