What if I have an urgent problem?
If you have an urgent medical problem please contact the surgery on 01283 732257 between 8.00am and 11.00am or 2.30pm and 4.30pm. You will be offered the next available medically urgent appointment or, if no appointments are available, you will be asked for your details and a contact telephone number. The Duty doctor will call you back to assess your problem and give you advice over the telephone, arrange a prescription or offer you an appointment.
If you contact the surgery for an urgent appointment outside of these times you will be asked to call back unless you are suffering from chest pains, breathing difficulties or bleeding.
We also offer a Minor Injury service at the surgery. If you suffer from a minor injury (e.g. cut, animal bite, sprain, strain, foreign body, burn, minor head injury) you are able to attend the surgery and we can assess and treat you.
Why does the receptionist need to ask what is wrong with me?
It is not a case of the receptionists being nosey!
Reception staff are trained to ask certain questions in order to ensure that you receive:
- the most appropriate medical care
- from the most appropriate health professional
- at the most appropriate time
Our Doctors have asked our receptionists to collect brief information from patients where necessary:
- The help doctors prioritise house visits and phone calls
- To ensure that all patients receive the appropriate level of care
- To direct patients to see the nurse or other health professional rather than a doctor where appropriate
Reception staff, like all members of the team, are bound by confidentiality rules:
- Any information given by you is treated strictly confidentially
- The Practice would take any breach of confidentialitiy very seriously and deal with accordingly
- You can ask to speak to a receptionist in private away from reception
- However if you feel an issue is very private and do not wish to say what this is then this will be respected