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FAQ - September 2020

Please check our updated Frequently Asked Questions before contacting the surgery with a query.

Frequently Asked Questions

Flu Vaccination Programme 2020

Over 65 years and 18 to 64 years (Eligible groups only – see below)

If you are eligible for a vaccination please call the surgery after 11am on 01283 732257 option 1 to make an appointment

Eligible groups include:

All patients aged 65 years and over plus those with chronic respiratory disease, asthmatics requiring continuous or repeated use of inhaled or systemic steroids, chronic heart disease, chronic kidney disease, chronic liver disease, chronic neurological disease, diabetes, immunosuppression, pregnant women, people living in long-stay residential care homes or other long-stay care facilities, carers, morbidly obese (BMI of 40 or over) and those previously identified at high risk from Covid (shielding patients) and their families/household members

Please note: 50 – 64 year olds not in an ‘at risk’ group will be contacted at a later date if vaccines become available.

Please cancel your appointment if you have been told to self-isolate, or if you or anyone in your household has recent onset of any of the following symptoms:
• a high temperature;
• a loss of, or change in normal sense of smell or taste (anosmia); or
• a new and continuous cough – even if it’s mild.
Call 119 to arrange a Covid test

This is a generic communication that has been issued for the general population


Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.

Autism Service

Have you been diagnosed with Autism Spectrum Condition? Are you the parent/carer of someone living with Autism? Do you need support or specialist services, but are unsure how to access them?

For Free, confidential Autism Spectrum Condition support please click here Autism Service

myGP app

We have a new app available to make it easier to book GP appointments and medication reviews. There are also additional SMS reminders for all appointments, links to pharmacy information and the ability to book appointments for other people you care for without accessing their medical records. Download our new appointment bookings app to your smartphone for free. myGP was developed to make access to healthcare easier and faster for patients. Once downloaded, simply log-in with your date of birth and mobile number and add the people you care for, allowing you to book and cancel appointments for them. It’s really that easy! For more information, please visit: myGP app link


Join a COVID-19 Clinical Trial

The PRINCIPLE trial aims to find treatments that reduce hospital admissions and improve symptoms for people with COVID-19. You could be eligible to join if :

  • You have had these symptoms for fewer than 15 days: a continuous new or worsening cough, a high temperature
  • You are aged 50 to 64 with a pre-existing illness
  • You are aged 65  and above

To find out more - see the information below:


For our Covid 19 newsletter please click here.

Routine Hospital Appointments Cancelled

As you may be aware, all hospitals are cancelling routine appointments due to the coronavirus pandemic. Please note that hospitals will be holding all referrals and will rebook appointments at a later date.  If your appointment was booked through the e-Referral Service (Choose & Book), you may receive a reminder letter to book your appointment.  This is computer generated, please dispose of the letter.


Please note that online booking of GP appointments using SystmOnline or the myGP app has now been suspended. Please call us on 01283 732257 to book a GP appointment. We are currently unable to advise when online booking will be available.

Joined up Care Derbyshire Winter Newsletter

JUCD Winter Newsletter

New Mental Health Apps

Please see our mental health section for many new apps available to help with anxiety, stress, sleep problem or mental health issues and where you can self-refer.

Chair Based Exercise Class

In conjunction with Derby and Derbyshire Age UK, a chair based exercise class for older adults is currently being run at Hilton Village Hall helping people to maintain strength and balance. Please see the poster below for more details.

Chair Based Exercise Class

There is a new online support site for people with Type 1 diabetes.

It can be hard for those newly diagnosed with Type 1 diabetes to know which websites to trust, so NHS England has made it easier by collecting all the useful NHS-trusted links in one place on the website. The new pages will help people with Type 1 diabetes to gain the knowledge and confidence to manage their condition. The site has been developed with NHS Digital, Diabetes UK and people living with Type 1 diabetes.

The site provides links to practical help on injecting insulin and checking blood glucose levels – as well as useful advice around living with the condition.

For all the information you may need, please click on the link below.

NHS UK Type 1 Diabetes

Healthy, Warm and Well

Please click on the following link for information about saving energy in your home and keeping warm, well and healthy. We aim to promote better health through addressing the issues people face living in cold, damp conditions by improving the energy efficiency and warmth of their homes. This booklet also offers health advice and other practical advice about your home including useful contacts for other relevant agencies.


Guide to self-care

Self-care refers to the actions we take to recognise, treat and manage our own health. It's about doing small things, everyday things for yourself to keep healthly and happy.

Self-care is good for you and for the NHS. We believe it's:

Please click on the link for online advice and general self-care and wellbeing 

Please see our new Healthy Eating page!

Each week we will add a new recipe and hope you enjoy it and share it with your friends and family.

Patient Safety Questionnaire

Our practice is interested in understanding how we can improve patient safety. As part of this we are asking you to complete an online patient safety questionnaire (survey) that is currently being developed at the Universities of Nottingham and Exeter.

This questionnaire is already available in paper form but the project team are seeking to develop an online version that would be suitable for patients like you. The patient safety questionnaire helps a practice to find out what you, as one of our patients, think about the safety of healthcare in general practice.

If you would like to take part in this survey, please click on the link below:

Patient Safety Survey

Please note that you are free to choose whether or not to fill I the questionnaire and your choice will not affect your health care or legal rights in any way.

We are 'Outstanding'

We are very proud to announce the Care Quality Commission have rated the Wellbrook Medical Centre as 'Outstanding'! Click on the link at the bottom of the page for more information and to read the full report.

The State of General Practice

Please take the time to read this leaflet about the state of General Practice at the moment. It helps to explain why you may struggle to get an appointment at the surgery. The leaflet has been written by a GP working in Derbyshire and is supported by the Derby & Derbyshire Local Medical Commitee. The key message in the leaflet is this:

Please know that we are doing our best. We know you’re struggling to get in to see us, but we are not being difficult; we are working as best we can to provide a quality service in a broken system.

The State of General Practice

Hub Update: extended access and appointment choices

Hub appointments can be booked by our Reception team on a daily basis and are for acute (recent) problems.  You will be treated by a GP or Advanced Nurse Practitioner, who (with your consent) will have access to your full medical records. 

Hub appointments are available at the following surgeries: Hollybrook Medical Centre (Monday to Friday) Village Street Medical Centre (Tuesday & Wednesday) Chellaston Medical Centre, (Monday) all are 6.30 – 8pm. Weekend appointments are available on Saturday at Haven Medical Centre and on Sunday at Wellbrook Surgery.

The following groups are not suitable for Hub appointments (including those held at Wellbrook):

•Babies under 12 weeks old
•Pregnancy-related problems
•Chronic disease or long-term condition management that requires continuity of care
•Severe mental health problems
•Patients identified with a potentially life-threatening medical condition which requires referral to urgent or emergency care settings
•Walk-in patients

We can also offer blood test appointments at these hubs either during the evening or at the weekend, again, please call to arrange these appointments.

To access their website and for any further information, please click on the following link Derby City South Health Care

Cost of Missed Appointments

The cost of missing a GP or Nurse appointment directly impacts the services and access your GP surgery is available to offer. Please see our poster below which outlines the very real cost of missed appointments to the Wellbrook Medical Centre:

The NHS provides an amazing service to patients free of charge at the point of care. But how much does it actually cost to provide the service?

Here are a few examples:

5 minute blood test appointment £3.58

15 minute nurse appointment £10.75

GP appointment £37.00

Average prescription cost to the NHS £29.20*

We know that there are times when patients are genuinely not able to attend an appointment. However, the majority of missed appointments could be avoided and if cancelled, could be used by another patient.

Using the costings above, we have looked at the number of missed appointments from April 2016 to March 2017. The total cost of missed appointments for the year is a staggering:


For more information, click here: How much does using your GP surgery cost?

Help Guide Available

If you need help navigating our website please use our guide below to help you with the basics:

Help Guide

Get well soon without antibiotics, Click here to learn more...


NHS Friends and Family Survey

NHS Midlands and East want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service. Please click on the link to the left to answer two very simple questions.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website