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Advice for everyone - Coronavirus (COVID-19) 

Everyone must stay at home to help stop the spread of coronavirus!

You should only leave your home for very limited purposes:
•shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
•one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
•any medical need, including to donate blood, avoid or escape risk of injury or harm, or to provide care or to help a vulnerable person
•travelling for work purposes, but only where you cannot work from home

Please click on the link below for all the most up to date information: it will inform you of the following:

  • Advice for everyone
  • Advice for people at higher risk
  • Symptoms and what to do
  • Self-isolation if you or someone you live with has symptoms
  • Coronavirus in children
  • More information

Want the latest on Coronavirus in Derbyshire?

Get all the latest health service information for Derby and Derbyshire in one place during the COVID-19 (Coronavirus) pandemic…


Click the leaflet below for more information:

Joined Up Care Derbyshire - COVID 19

Medicines Order Line

Click on this poster to see what is the best time to call the medicines order line What is the best time to call?

If you have further problems contacting them, you may use the following method:

Request a callback to order your prescription (South Practices incl. Derby City)

As a result of the current situation with Coronavirus or Covid-19 as it is also known, the Medicines Order Line is receiving a very high volume of calls. To save you from waiting we have introduced a call back system which you can request by sending an email to our Medicines Order Line inbox. To do this, follow the easy steps to below:

Click on this link here which will create an email request form and then in the email itself you need to tell us:

1.The name of your GP practice
2.Your name
3.Your date of birth
4.Your contact telephone number
5.Press send  

If the above link does not work then send your email to, including all the above information.

Please note that no responses will be provided via email as the purpose of email is to request a call back only. We expect to be able to call you back within 48 hours (excluding Saturdays and Sundays) but that may vary according to the volume of enquiries we are processing. We will attempt to call you back three times only. Please keep your phone with you at all times. It is also important to note that by providing us with your email and details you are giving us permission to share your details with other NHS organisations who may also have to share your information so that we can complete your request. The CCG accepts no responsibility for the incoming transfer of information.          


Access to NHS Dentistry is currently limited during the pandemic as all dentists have been asked to stop all routine “face-to-face” dental care.  Please click on the link below for all the information you may need. Patient leaflet - access to NHS Dentistry.

Stop Smoking

Need help to stop smoking, click here for further information

Sexual and reproductive health, and other health services, are open.

We wanted to draw your attention to new information on sexual and reproductive health for patients, please click on the following link.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website