Appointments

We are now using an online booking system called Rapid Health. This service allows you to tell us about your symptoms, ask questions, or request advice without needing to phone or attend the surgery. If sending a message to the surgery, this will be reviewed by our clinical or administrative team. Messages are reviewed during our normal working hours, and we will provide a response once your request has been assessed. Response times can differ depending on the nature of your enquiry and overall demand.

Please note: this service is not monitored continuously, and response times may vary.

If you have a medical emergency or need help outside of practice hours, please contact NHS 111 or 999 as appropriate.

The online booking system will be available at the link below from 7.30am to 6.30pm Monday to Friday. You can book urgent and routine appointments using this system:

https://wellbrook-consult.uk.rapidhealth.co.uk

For more information on the booking system and how it works, please click below:

New Appointment System

These are pre-bookable up to 6 weeks in advance.

Nurses appointments vary in length of time therefore, the reception administrator will ask what the appointment is for to enable us to book the right time frame.

We offer additional routine appointments on a Saturday morning from 8.30am to 12pm. These are provided by a range of staff to offer nurse, pharmacist and GP appointments outside of our normal opening hours. These appointments can be booked in the same way as routine appointments above.

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

There are now lots of different clinical staff seeing patients at the practice. To help you understand how the various roles differ, click here for more information on the different types of clinicians you might see at the practice.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP system - SystmOnline
• reply using the link in your reminder text message
• phone us on 01283 732257, Monday to Friday from 8.00am to 6.30pm

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs