Derbyshire County Council Scams Awareness Bulletin August 2019 - Edition 12
Please click on the link below which gives details of scams and tricks that our Trading Standards Department, other council staff and partner agencies have been made aware of in recent weeks.
Derbyshire County Council Scams Bulletin - August 2019
Flu Clinics - September & October 2019 Dates
We are now taking bookings for the seasonal flu vaccination. If you are aged over 65 years or in one of the eligible groups below for 18 to 64 years, then please call us to book in for your flu vaccinations in one of the following clinics:
Seasonal Flu Clinics will be held at Wellbrook Medical Centre on:
Over 65 years
SATURDAY 21st SEPTEMBER 8.30am – 12.00pm
TUESDAY 24th SEPTEMBER 9.00am – 11.00am
THURSDAY 26th SEPTEMBER 9.00am – 11.00am
FRIDAY 27th SEPTEMBER 8.40am – 11.00am
FRIDAY 4th OCTOBER 8.40am – 11.00am
TUESDAY 8th OCTOBER 9.00am – 11.00am
MONDAY 14th OCTOBER 2.00pm – 4.15pm
WEDNESDAY 16th OCTOBER 2.30pm – 4.30pm
18 to 64 years old
SATURDAY 14th SEPTEMBER 8.30am – 12.00pm
SATURDAY 21st SEPTEMBER 8.30am – 12.00pm
WEDNESDAY 9th OCTOBER 4.00pm – 6.00pm
FRIDAY 11th OCTOBER 8.40am – 11.00am
Please note - Vaccines are available by appointment only.
If you are eligible for a vaccination please call the surgery on 01283 732257 option 2 to make an appointment
Eligible groups include:
All patients aged 65 years and over, chronic respiratory disease, asthmatics requiring continuous or repeated use of inhaled or systemic steroids, chronic heart disease, chronic kidney disease, chronic liver disease, chronic neurological disease, diabetes, immunosuppression, pregnant women, people living in long-stay residential care homes or other long-stay care facilities and carers.
3 New Mental Health Apps
Please see our mental health section for 3 new apps available to help with some common mental health issues.
Going on holiday soon?
Please see our new travel information page under Services.
Chair Based Exercise Class
In conjunction with Derby and Derbyshire Age UK, a chair based exercise class for older adults is currently being run at Hilton Village Hall helping people to maintain strength and balance. Please see the poster below for more details.
Chair Based Exercise Class
Please be aware that we are no longer able to prescribe hayfever medication in line with new NHS England guidance. Please buy any hayfever medication you need from your local pharmacy or supermarket - it’s quicker, easier and simpler. For information on how to self-care, visit www.nhsstaywellderbyshire.co.uk. Join us in helping Derbyshire to be self-care aware!
There is a new online support site for people with Type 1 diabetes.
It can be hard for those newly diagnosed with Type 1 diabetes to know which websites to trust, so NHS England has made it easier by collecting all the useful NHS-trusted links in one place on the nhs.uk website. The new pages will help people with Type 1 diabetes to gain the knowledge and confidence to manage their condition. The site has been developed with NHS Digital, Diabetes UK and people living with Type 1 diabetes.
The site provides links to practical help on injecting insulin and checking blood glucose levels – as well as useful advice around living with the condition.
For all the information you may need, please click on the link below.
NHS UK Type 1 Diabetes
Healthy, Warm and Well
Please click on the following link for information about saving energy in your home and keeping warm, well and healthy. We aim to promote better health through addressing the issues people face living in cold, damp conditions by improving the energy efficiency and warmth of their homes. This booklet also offers health advice and other practical advice about your home including useful contacts for other relevant agencies.
Guide to self-care
Self-care refers to the actions we take to recognise, treat and manage our own health. It's about doing small things, everyday things for yourself to keep healthly and happy.
Self-care is good for you and for the NHS. We believe it's:
Please click on the link for online advice and general self-care and wellbeing http://nhsstaywellderbyshire.co.uk/
Please see our new Healthy Eating page!
Each week we will add a new recipe and hope you enjoy it and share it with your friends and family.
Patient Safety Questionnaire
Our practice is interested in understanding how we can improve patient safety. As part of this we are asking you to complete an online patient safety questionnaire (survey) that is currently being developed at the Universities of Nottingham and Exeter.
This questionnaire is already available in paper form but the project team are seeking to develop an online version that would be suitable for patients like you. The patient safety questionnaire helps a practice to find out what you, as one of our patients, think about the safety of healthcare in general practice.
If you would like to take part in this survey, please click on the link below:
Patient Safety Survey
Please note that you are free to choose whether or not to fill I the questionnaire and your choice will not affect your health care or legal rights in any way.
We are 'Outstanding'
We are very proud to announce the Care Quality Commission have rated the Wellbrook Medical Centre as 'Outstanding'! Click on the link at the bottom of the page for more information and to read the full report.
The State of General Practice
Please take the time to read this leaflet about the state of General Practice at the moment. It helps to explain why you may struggle to get an appointment at the surgery. The leaflet has been written by a GP working in Derbyshire and is supported by the Derby & Derbyshire Local Medical Commitee. The key message in the leaflet is this:
Please know that we are doing our best. We know you’re struggling to get in to see us, but we are not being difficult; we are working as best we can to provide a quality service in a broken system.
Hub Update: extended access and appointment choices
Do you know that under a pilot scheme funded by NHS England Wellbrook Medical Centre is one of 9 local GP practices who are working together to try new models for improving access and offering additional appointments to our patients.
Hub appointments can be booked by our Reception team on a daily basis and are for acute (recent) problems. You will be treated by a GP or Advanced Nurse Practitioner, who (with your consent) will have access to your full medical records. Some appointments for dressings are also available at the weekend with the Health Care Assistant.
Hub appointments are available as follows:
Weekday hub from 6.30pm - 8.00pm at:
Hollybrook Medical Centre
Derby DE23 3TX
Saturday appointments from 8.00am - 2.00pm at:
Haven Medical Centre
690 Osmaston Road
Sunday appointments from 9.30am – 12.30pm at:
Wellbrook Medical Centre
The following groups are not suitable for Hub appointments (including those held at Wellbrook):
•Babies under 12 weeks old
•Chronic disease or long-term condition management that requires continuity of care
•Severe mental health problems
•Patients identified with a potentially life-threatening medical condition which requires referral to urgent or emergency care settings
To access their website and for any further information, please click on the following link Derby City South Health Care
Cost of Missed Appointments
The cost of missing a GP or Nurse appointment directly impacts the services and access your GP surgery is available to offer. Please see our poster below which outlines the very real cost of missed appointments to the Wellbrook Medical Centre:
The NHS provides an amazing service to patients free of charge at the point of care. But how much does it actually cost to provide the service?
Here are a few examples:
5 minute blood test appointment £3.58
15 minute nurse appointment £10.75
GP appointment £37.00
Average prescription cost to the NHS £29.20*
We know that there are times when patients are genuinely not able to attend an appointment. However, the majority of missed appointments could be avoided and if cancelled, could be used by another patient.
Using the costings above, we have looked at the number of missed appointments from April 2016 to March 2017. The total cost of missed appointments for the year is a staggering:
For more information, click here: How much does using your GP surgery cost?
Help Guide Available
If you need help navigating our website please use our guide below to help you with the basics:
NHS Friends and Family Survey
NHS Midlands and East want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service. Please click on the link to the left to answer two very simple questions.