Wellbrook Medical Centre, Welland Road, Hilton, Derby, DE65 5GZTel: 01283 732257
Medicines Order Line – 0115 855 0260
9.00am – 4.00pm Mon - Fri
The Medicines Order Line has been set up by Derbyshire CCGs and is run by fully trained, experienced staff who will order your repeat medications, advise if you are due a review and have time to answer any queries you may have about your prescriptions. The aim of the order line is to provide you with an additional service allowing you the convenience of ordering medication over the telephone and to reduce the amount of medication waste within the NHS by only ordering the medication that you need. Your prescriptions can then be sent to any pharmacy or collected from the surgery as normal.
This service will offer great benefits for you, the surgery and the NHS as a whole. For more information, please click the leaflet link below. If you have any questions about the Medicines Order Line please contact the surgery and we’ll be happy to answer them.
Prescription Medicine Order Line leaflet
You may request repeat prescriptions until your doctor requires a review. Please contact the Medicines Order Line to order your medication. Request only those items required and allow two working days before collection (if you wish to collect from your pharmacy then please allow 3 working days before collection). You may also order online via SystmOnline (a username and password is required - please contact the surgery for information or see Online Services) or through your pharmacy. Please note that ordering through a pharmacy is only available for patients who are unable to request medication themselves via the Medicines Order Line or SystmOnline.
If you are a new patient please note than when requesting repeat medication you should bring into the surgery either your repeat slip from your previous surgery or your prescription box. Alternatively, clearly write down the drug name, dose and frequency of use so that we are able to issue the correct medication before your notes arrive from your previous surgery.
We also provide an electronic prescription service where your prescription will be sent to your chosen pharmacy electronically - Click the EPS tab for more information. For return to your home, a SAE will be required.
Urgent Requests for Medication
Due an increase in inappropriate requests for ‘urgent’ medication, doctors will only issue prescriptions on an urgent basis where there is a clinical need. Late requests for routine medication will be reviewed by a doctor and only issued urgently when necessary. Prescriptions will be available for collection as follows:
Urgent requests – ready for collection on the next working day by 12pm
A new way to get your medicinces and appliances.The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.
What does this mean for you?
If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.
Is this service right for you?
Yes, if you have a stable condition and you:
don’t want to go to your GP practice every time to collect your repeat prescription.
collect your medicines from the same place most of the time or use a prescription collection service now.
It may not be if you:
don’t get prescriptions very often.
pick up your medicines from different places.
How can you use EPS?
You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:
a dispensing appliance contractor (if you use one).
your dispensing GP practice (if you are eligible and they have one).
Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.
Can I change my nomination or cancel it and get a paper prescription?
Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.
Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
For more information visit www.hscic.gov.uk/epspatients, your pharmacy or GP practice.
April 2013 ref: 4742
Please allow 2 full working days (3 full working days if collecting from your pharmacy), excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone 01283 732406.
If you contact 111 when the surgery is closed to request repeat medication you may end up paying more for your medication. If you contact 111 for your medication you will be directed to a community pharmacy who will issue you with a 5 day supply. You will still need to pay the full prescription charge (unless you are exempt). You will be asked to contact your GP surgery on the next working day to request your regular prescription. When you take this to the pharmacy you will have to pay another full prescription charge. To prevent this happening, please make sure that you request your repeat medication in plenty of time before you run out.
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