Practice Charter Standards

Our Commitments to you:

• You will be greeted courteously;

• You will have the right to confidentiality;

• You will have the right to see your medical records on request, subject to any legal requirements;

• You will be seen or given treatment on the same day if your problem is urgent;

• You will be seen by your own or preferred doctor wherever possible;

• Your repeat prescription will be available for collection from the surgery within two working days of your request;

• Your suggestions and comments about the service we offer will be considered sympathetically and any complaint dealt with promptly.

How you can help us to help you:

Please treat all surgery staff with respect - we are all just doing our job. We reserve the right to remove patients from our practice list for violent or abusive behaviour;

Please do not ask for information about anyone other than yourself;

Please tell us of any change of name, address, and telephone number or circumstances so that we can keep your records up to date;

Please cancel your appointment if you are unable to attend so that we are able to offer it to someone else;

Please be punctual but please also be prepared to wait if your consultation is delayed by an unexpected emergency;

Please allow sufficient time for your consultant’s letter or test results to reach us; you will be advised of the usual length of time to wait for test results we have arranged, but please contact the hospital for the results of any tests arranged for you by the consultant;

Please use the tear off slip to request your repeat prescription wherever possible;

Please attend for review when asked, before your next prescription is due;

Please let us know whenever you feel that we have not met our responsibility to you. 

Thank you. 

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