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New Service - Order Your Repeat Medication Over the Telephone!

Medicines Order Line – 0115 855 0260

8.00am – 4.00pm Mon - Fri

The Medicines Order Line has been set up by Derbyshire CCGs and is run by fully trained, experienced staff who will order your repeat medications, advise if you are due a review and have time to answer any queries you may have about your prescriptions. The aim of the order line is to provide you with an additional service allowing you the convenience of ordering medication over the telephone and to reduce the amount of medication waste within the NHS by only ordering the medication that you need. Your prescriptions can then be sent to any pharmacy or collected from the surgery as normal.

This service will offer great benefits for you, the surgery and the NHS as a whole. For more information, please click the leaflet link below. If you have any questions about the Medicines Order Line please contact the surgery and we’ll be happy to answer them.

Prescription Medicine Order Line leaflet (expecting updated leaflet Nov 19)

You may request repeat prescriptions until your doctor requires a review. Please contact the Medicines Order Line to order your medication. Request only those items required and allow two working days before collection (if you wish to collect from your pharmacy then please allow 3 working days before collection). You may also order online via SystmOnline (a username and password is required - please contact the surgery for information or see Online Services) or through your pharmacy. Please note that ordering through a pharmacy is only available for patients who are unable to request medication themselves via the Medicines Order Line or SystmOnline.

prescriptionspurpleIf you are a new patient please note than when requesting repeat medication you should bring into the surgery either your repeat slip from your previous surgery or your prescription box. Alternatively, clearly write down the drug name, dose and frequency of use so that we are able to issue the correct medication before your notes arrive from your previous surgery.

We also provide an electronic prescription service where your prescription will be sent to your chosen pharmacy electronically - Click the EPS tab for more information. For return to your home, a SAE will be required.

Urgent Requests for Medication

Due an increase in inappropriate requests for ‘urgent’ medication, doctors will only issue prescriptions on an urgent basis where there is a clinical need. Late requests for routine medication will be reviewed by a doctor and only issued urgently when necessary. Prescriptions will be available for collection as follows:

  • Urgent requests – ready for collection on the next working day by 12pm

  • Routine requests - ready for collection within 2 working days when collecting from the surgery or 3 working days when collecting from a pharmacy
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